Patient Information
Patient Information
Bhandari Hospital and Research Centre, Indore is known for its patient centric approach and all our activities revolve around patient satisfaction. At BHRC utmost care is taken for admitted patients and best efforts are put in by the staff to enable the patient to recover at the earliest under the expert care of the best of clinicians and the warmth of the professional nursing staff available round the clock.
Keys to remember for smooth hospitalization:- Admission
- Billing & Payments
- Discharge
- General Information
Admission
Before
Before
- Kindly contact the admission counter and provide them with the details e.g. Date of Admission, Treating doctor, and Preference class of accommodation.
- Planned Surgical / Maternity cases are required to pay deposit amount in advance.
- On the date of admission(If advance room booking done) an intimation call will be made and in case it is not received you are requested to confirm with the admission counter.
- Accommodation of your choice may not be available in such case all efforts will be made to facilitate you in another best available category.
- We accept Cash / DD or Debit cards / Credit cards of all major banks.
- Reservation deposits are not transferable.
During
During
- Patients are admired either through doctor’s reference letter or our Casualty Medical Officer’s recommendation.
- The deposit amount has to be paid according to the rules, within 24 hrs in case of emergency. The amount will vary based on the type of accommodation.
After
After
- The charge of the bed is billed at the end of each day. Check in time is flexible. Charges will be applicable.
- Day care Patient will be kept under observation for a maximum of 6hrs, after which He / She will either be admitted as regular patient or discharged.
- Transfers of the class will be based on the availability only.
- When you move upgrade to a higher class the billing will be done as per the higher class from day one.
- In case of down grade to a lower class the billing from the day of transfer will be applicable as per the lower class subject to the approval of the management.
- In case shifting to ICU the room has to be vacated. If not vacated extra charge to be paid for as per room category.
- The cut off time for transfer is 11:00 a.m. For each calendar day the highest room charge applicable between 11:00 a.m. to 12:00 midnight will be billed after considering transfers, if any.
Patient Billing
- The billing department functions on all week days round the clock
- Charges of investigations, operation theatres & doctor fees will vary according to the room category
- Bed charges are inclusive of diet and patient food services. Additional food beverages / mineral water for the patients or visitors will be charged extra, nursing charges is also excluded @20%.
- Statement of account is generated and distributed every Morning. SOA will list the charges accrued to the patient along with a request to settle the same. Patients availed package surgeries (viz, Angiography, Angioplasty, Bypass, Cataract or any other surgical procedure) are requested to pay the package amount in advance.
- Emergency charge shall be applicable for any special test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis
- You can redress your billing queries on 0731-4733292 (Timings 9:00 a.m. to 5:00 p.m. for admitted patients and 2:00 p.m. to 5:00 p.m. for discharged patients)
- No billing queries will be entertained after 30 days from date of discharge
Discharge
- Discharges are processed round the clock in the hospital.
- Discharge time is 10 am to 12 noon and the final bill has to be cleared before final discharge.
- Discharge of patient will be authorized as per the doctor’s opinion.
- On receipt of request and discharge papers the billing department prepares the bill. On Completion of the final bill the billing department informs the patient Room for final settlement.
- Relative has to approach the discharge counter for final settlement.
- Passes are to be submitted at the discharge counter without which the Discharge slip will not be issued.
Consultant Rounds
- Consultants normally do their “Rounds” during the morning but this could happen at any time during the day
- Outside food is not allowed inside hospital for patients. The hospital serves well-balanced vegetarian meals
- Smoking, consumption of alcohol and non-vegetarian food is not permitted in the hospital premises
- Mobile phones are not permitted in restricted areas of the hospital viz, ICU, Operation Theatres, MRI, Maternity Ward
- Photography is prohibited in hospital premises
- Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital is not responsible for any kind of loss
- The hospital security has the right to check your baggage and ask for passes at any time
- The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better
- Reports can be collected from the ground floor central dispatch department situated at OPD area (New wing) which functions from 9:00 a.m. to 8:00 p.m. all days except Sunday & Public Holidays
Corporate Patients
Cashless hospitalization facility is available only to corporate having official tie-up with the hospital
- Planned Hospitalization : The patient needs to submit the Credit letter from the corporate duly signed by the authorized signatory. The credit letter should mention the name of the patient, entitled class of accommodation and any other details as decided between the hospital and corporate. Stipulated deposit needs to be paid incase credit letter is not submitted.
- Emergency Hospitalization : Incase of emergency, cashless admission can be granted on producing valid corporate identity card. The patient should submit the credit letter from the corporate before discharge or on next working day whichever is earlier. Stipulated deposit needs to be paid incase credit letter is not submitted as mentioned above
- Change in settlement type (From Self Payee to Corporate and vice versa) is not allowed after admission
- Criteria of deciding emergency hospitalization will be by the hospital or as per the terms and conditions of the agreement between the hospital and corporate
- Follow-up for the authorization letter / enhancement letter is the sole responsibility of the patient
Empanelled Insurance Companys & TPA Patients
Cashless hospitalization facility is available only to Insurance Companies / TPA’s having official tie-up with the hospital.
Planned Hospitalization:
The patient needs to submit the authorization letter from the TPA. Stipulated deposit needs to be paid incase credit letter is not submitted.
Emergency Hospitalization:
The patient needs to submit the authorization letter from the TPA. Stipulated deposit needs to be paid incase credit letter is not submitted. whichever is earlier. Stipulated deposit needs to be paid incase credit letter is not submitted as mentioned above.
Please Note:- Change in settlement type (From Self Payee to TPA and vice versa) is not allowed after admission
- Assistance to initiate procedure for availing cashless facility is provided by the TPA assistance cell during working hours / days
- Criteria of deciding emergency hospitalization will be by the hospital or as per the terms and conditions of the agreement between the hospital and TPA / Insurance Company.
- Follow-up for the authorization letter / enhancement letter is the sole responsibility of the patient
- A deposit of Rs.10,000/- is required to be paid at the time of admission towards deductions, if any, at the time of bill settlement by the TPA. The deposit will be refunded once the payment is received by the hospital after deducting the expenses not sanctioned / remitted by the TPA
Meal Timing
- The Bhandari Hospital and Research Centre is cognizant of the importance of nutrition and endeavor to keep mealtimes protected from interruptions. In keeping with the Food Hygiene Regulations, we also request that patients should only receive food from the Hospital Catering Department.
- Please make staff aware of any special food requirements you may have. If you have any issues regarding your meals please bring your concerns to the attention of the Ward In-charge immediately so that the issue can be dealt with.
Patient Safety
The hospital environment is obviously quiet different from the home environment. For your safety the hospital staff would like to point out some of these differences. We need your help in making your stay as safe as possible, so please:
- Hospital beds are narrower and higher than beds at home, so be careful turning and getting in and out of them.
- Most of the furniture in your hospital room is on wheels, so don’t lean on it unless you know it is secure.
- Use your call bell when you need any assistance.
- If you have a share room companion who asks for assistance, notify the nurse before helping Him / Her.
- Wear shoes or slippers when out of bed.
- Report immediately any faulty equipment in your room.
- Fire Exits are clearly marked, follow instructions of our staff in the event of a fire, and stay calm. Each ward has a fire alarm. Do not use the elevators in the event of a Fire.
Patient Rights and Responsibilities
RIGHTS OF THE PATIENT
- Right to considerate and respectful care.
- Right to information on diagnosis, treatment and medicines.
- Right to obtain all the relevant information about the professionals involved in the patient care.
- Right to expect that all the communications and records pertaining to his/her case be treated as confidential
- Right to every consideration of his/her privacy concerning his/her medical care program.
- Right to expect prompt treatment in an emergency
- Right to refuse to participate in human experimentation, research, project affecting his/her care or treatment.
- Right to get copies of medical records
- Right to know what hospital rules and regulations apply to him/her as a patient and the facilities obtainable to the patient.
- Right to get details of the bill.
- Right to seek second opinion about his/her disease, treatment etc.
RESPONSIBILITES OF THE PATIENT
- To faithfully undergo the agreed therapy.
- To follow the doctors instructions diligently.
- To take necessary preventive measures in case of infectious diseases as per the doctors instructions.
- To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.
- To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.
- To respect the autonomy of the doctors and nurses.
- To treat doctors and nurses with respect.
- To be punctual to attend the hospital for the treatment at the given time.
- To preserve all the records of one’s illness.
- To keep the doctor informed if the patient wants to change the hospital/doctor.